SW
Steve W

1 reviews | Active since Mar 2009

25 Oct 2022, 12:35

Makro Stubens Valley Supervisor doesn't care for customers

On 1 September 2022 I visited the Strubens Valley branch to purchase Jameson Whiskey for a special price of R319 instead of R355. Their price was however not the advertised price so I complained to the supervisor who was totally disinterested in my complaint.

I wrote to their complaints department the same day. Eventually, after many followups by me, the store manager phoned me on 20 September 2022, but the call continually broke up and was then dropped. I have attempted to phone the manager back on the number she called me from, but nobody answers.

I now tried to followup via email but all my emails to *** are rejected with a message "Delivery has failed to these recipients or groups".

I tried to find a complaints address for Massmart, but they no longer seem to have one.

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