Makro Struubensvalley - can I please get a refund. Your washing machine does not work

I bought a washing machine from Makro Struubensvalley. The washing machine started giving me problem November last year. I kept calling Makro & they were taking me from pillar to post. They told me to communicate with Samsung as the washing machine was still under warranty, I called Samsung and they came to collect the machine. They returned the machine after 3 weeks and the washing machine was still not fixed, infact it went from bad to worse - I contacted Makro and they did not assist me, they told me to contact Samsung directly. After several battles with Samsung they eventually came to fix the washing machine in February 2024, machine got fixed and all was well - still no follow up communications from Makro. Machine worked from Feb to last weekend, last weekend when I tried doing my laundry the washing machine was broken again, showing a 4C error message again. Makro sent technicians to come assess the washing machine & the technicians advised that the PC board is broken, how can a customer be expected to sit with a broken item for more than a month? The washing machine broke down in November and only got fixed in February. There was poor communication from Makro and I was getting different information from different staff members. Can I please get a refund from Makro!!!