Makro Strubenvalley poor customer service

On the 25th of January 2025 I purchased a 26lt air compressor (TradeAir). It was apparently the last one that they had in stock and the bottom part of the box was saturated with oil. The sales person that helped me gave me a little bit of discount to purchase the oil and told me that there is nothing wrong with the machine the box probably fell over hence the oil leak. Being on holiday during the easter I decided to finally use the brand new compressor, only to notice that there is a constant oil leak and does not matter how much oil I put in it eventually drains out. Today 29 April 2025 I took the compressor to Makro Strubensvalley with all the paperwork and explained to them the situation. My unhappiness is now that I need to use the compressor I apparently have to follow procedure and wait 21 days for the assessment on a machine that was clearly sold to me from the start with a defect. I phoned Makro customer care and explained the situation to them, they intern phoned Makro Strubensvalley while I was holding, 3 consecutive times with nobody picking up or responding. I have been a loyal and dedicated customer for many years and this is the gratitude I receive for being such......shame on you Makro Strubensvally !!!!