Makro Strubensvalley terrible service

Item: Makro
Rating: 1
Author: Cecile R

Poor service. I orderd and payed for a printer, for pick up, at makro Strubensvalley 16 days ago. I received no feedback on when I can come to get my printer so after 9days I drove there to find out where it is. There was no printers in closed bokses so they promised they would deliver one from another store to my house within 2days. 7days later and still no printer. My biggest issue is that you cannot contact them in anyway. They dont reply to emails, no one works at the call centre either. Dont make the same mistake as me.

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Replies (1)

Makro's replyOfficial

18 May 2020, 08:01

Good day Cecile,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply18 May 2020, 08:01

Official