Makro Strubensvalley **** service

So we bought a Milex Air Fryer online from Makro. A few months later we have a problem with the fryer and get hold of Makro. They inform us that we need to bring it in for repairs under warranty. We did that and they contacted us to come and collect again. My wife asked the lady if the unit was ok and if she needed to open the unit to inspect upon which the lady told her that it was not necessary as the checked and everything was ok. My wife got home and the unit was damaged and contacted Makro Strubensvalley to sort it out and they kindly told her to bring it back again. They are properly of their minds if they think we are going to keep driving up and down after their **** service they are making a big mistake. No body has time to drive up and down behind Makro for their **** service. The whole reason for buying stuff online is so that our time does not get wasted with standing in ques and having to deal with *********** staff and **** service. I would rather pay a bit extra somewhere else than use Makro Strubensvalley again.