Makro Strubensvalley sells factory rejects

On the 17th December I went to Makro Strubensvalley to purchase a fridge, as a new home owner I was excited for this purchase. I bought a hisense fridge which I collected, I plugged it in after 3 hours and the top was just not getting cold. I left it overnight while the bottom freezer got cold the top didn't and the light was completely dim at this point. I went back to Makro on the 18th December to report this the salesman who sold me the fridge Victor Ndou said he would log a pick up and exchange for the 19th December latest the fridge would be picked up and exchanged on the 20th December and he would call to confirm. This did not happen I went back to makro strubensvalley and I was told Victor is weekend off I insisted on speaking to the sales manager and I was assisted by Lerato Pitse who was very unhelpful all he did was to check if they had stock, confirmed that they didnt and then confirmed that Victor Ndou didnt log the exchange and pick up request at all infact they didnt even know where the paperwork was. I told them im not leaving without a fridge or my refund and I was offered a defy fridge around the same size and price range Leratos manager Peter (I forgot his surname) came and told me they dont have drivers and insulted me by offering me a R1000 voucher as if the groceries in my fridge cost R1000 for record purposes that voucher was never granted to me.

A lady by the name of Mapula Morketsi could see my distress and offered to assist very swiftly she organized a driver to do the exchange and pick up and there after asked that I let her know if I need anything once I've plugged it in .

I get home plug it in and it works well I'm happy on the 21st I call to update Mapula that the light is dimming I just need a technician to check the light mapula is unavailable at a funeral and im assisted by Yolanda Malgas who insists on doing another exchange and pick up and im insisting im happy its just the light i need a technician. Yolanda goes on to book an exchange and pick up and when the new fridge gets here I immediately call makro and rge switchboard operator tells me Yolanda has left for the day I should take pictures and send it to her on email.

1. The fridge still has stylo foam glued onto it at the bottom that I can't remove 2. The door doesn't close properly you need to press it closed 3. The fridge looks like a cut n join on top 4. Now it sounds like a tractor in my kitchen .

I have sent these pictures to Yolanda the same day and asked for the previous fridge back with a call ticket from a technician.

Till today im being ignored by makro strubensvalley no response to emails. They dont answer their phones maybe because they can see the number calling I dont know

Long story short do not buy appliances from makro strubensvalley they sell factory rejects!

If you see salesman Victor Ndou or Lerato Pitse RUN !!!