1 reviews | Active since Feb 2020
Makro Strubensvalley ... Pathetic Service and Bunch of *******!!!
I ordered goods of a high value from Makro on 20 Nov 19. I only received delivery after many calls and emails 5 weeks later. The delivery of my items were split bet Distribution Centre n Strubens Valley. I received my goods from DC and was still outstanding 3 items from the Strubensvalley Branch which I eventually went in to the store to collect personally on 26 Jan 2020. This was over 65 days later. They had no explanation as to why my goods weren’t delivered and refunded me R12 for delivery. I asked for a manager to contact me ... to date I’m still waiting. They took my money and despite their 14 day delivery timeline they failed to deliver. Had I not gone in to the store personally to collect they would have gladly kept the goods and ****** my money. I had a very bad experience n don’t recommend MAKRO STRUBENSVALLEY! I’m not holding my breath for a call from a manager .... pathetic!!! A bunch of *******!!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team