MAKRO STRUBENSVALLEY / ONLINE MOST USELESS EVER

I Placed and Online Order through Makro (Strubensvalley) on 12 April 2020. The order was for essential goods, food and baby products. MAK***.

Makro states delivery within 2 - 5 working days.

On placement of the order the Makro online tracing system reflected "Order Confirmed".

On the 18th of April I contacted Makro to enquire on the status of my delivery as the Online site still only reflected "Order Confirmed", a lady named Fatima Sithole assisted me and advised me to wait for the 5 working days.

On 20 April I again E-Mailed Mrs. Sithole, who assisted me on the 18th.

On the 20th of April I received a reply from Makro that the status was updated. The status then reflected "Order Packed".

On 23 April, I again phoned Makro, spoke to Richard, Ticket Number 680123 who promised me that I will receive the order either the same day, tomorrow or by latest the day thereafter?????? He said he will phone me back to confirm - To date no call from dear Richard????

On 24 April, after a huge struggle, I got hold of Makro Stubensvalley Online Department Directly, unfortunately I could not hear the lady's name as I was screaming to much.

However, what I did hear was that she promises me the couriers (DSV) are collecting my order today (the 24th) and it should be delivered by latest Wednesday the 29th of April. I told her It is probably a lie.

On 24 April 2020 the Makro Online site updated the status to "Handed to Courier".

On 29 April I contacted DSV couriers to enquire about delivery, (as supposedly my package have been handed to them as per Makro on the 24th of April)

The person at DSV confirmed to me that they are not in possession of the Parcel as Makro Strubesnvalley has not yet notified them to collect the Parcel . On 29 April I reverted back to sending an Email to FatimaSithole at Makro (As she was previously the only person to assist to some degree) Unfortunately Fatima this time has not found it necessary to respond?

On 30 April, the Makro Online Site changed the status of my order to "Delivered".

I phoned Makro Online and spoke to Lerato, who explained to me it is a system error, the system Automatically reflect "Delivered" after 3 days, however she did confirm the Parcel was handed to the couriers.

I phoned DSV couriers and was again advised that they are not in possession of the parcel as they still has not received any instruction from Makro Strubensvalley to collect this parcel.

So Makro say DSV has my parcel, DSV say they dont have it and , I don't have it. I paid for it, it has been 18 days? Where the F is my 10 month old baby's food, bumbcream and wetwipes? Can any useless Makro person please advise me???