Makro Strubensvalley NO RESPECT OR REGARD FOR CUSTOMERS

Ususally I am no 'Karen' , but this needs to be seen. If I could give -5 stars I would.

On 01/12/2021 I bought a compressor and airbrush kit from Makro Strubensvalley. The total came to R2628.00.

Besides from the poor service we received at this Makro, I am extremely disappointed at the end result. After waiting 15 mins to be assisted, we were told that there was no more stock in the specific model we wanted. We were then left with the option to purchase the display model that was on the floor, to which they gave us a R200 discount.

Staff members were literally staring at us, offering NO help whatsoever while struggling and using tools OFF THE SHELF to get the wheels off to fit into the box.

Upon arriving at home and opening up the box to assemble the compressor I had come to realise that the extras that were meant to be in the box were not there, such as: (Keep in mind that I have NEVER used a compressor before)

1. The air filter seems to have broken off while still attached to the compressor head and is missing. 2. The cap and drain pipe for the oil compartment was missing - which explains why there was oil leaking from the box in the car and in my living room when I arrived home. 3. The instruction manual clearly states there should be a bottle of oil for the compressor included - which was not the case.

This compressor was bought for business purposes. I lost out on 2 jobs already due to this matter. I do not have my own transport so it is difficult for me to get the compressor back to Makro and riding up and down with an Uber gets quite pricey for those at Makro who are not aware.

Whoever's duty it was to check the contents of the box before the customer leaves with it should also be held responsible.

When calling Makro head office, I was informed that the staff at Makro Strubensvalley were 'on strike' - which is why I received such poor service. Now this sounds like a Makro problem to me, NOT a 'me problem.

After waiting more than 5 DAYS for someone to get back to me, we all know the usual, I had to mission back to Makro. "Ma'am, refund". or "Ma'am choose something else". Easy and convenient.

Last but not least and the actual CHERRY ON TOP - When returning the faulty compressor, a staff member handed us a new one of a different brand. I had simly tried asking him if all the components were in the box this time and to my complete disgust, once again proved their utter lack of RESPECT and adequate customer service. Throwing his hands up in the air and raising his voice at me!

Ofcourse, the manager (Mervin) was not in the slightest phased about this and clearly felt that a silly little apology would suffice. Therefore, the minority has no voice at the end of the day.

Makro, u suck!!!!