MAKRO STRUBENSVALLEY

January 20th 2024 I went to Makro Strubensvalley to report a faulty washing machine, had my receipt and all and the lady who assisted me was very helpful and also logged a ticket by sending an email to the relevant parties to assist with the machine. A couple of days later a gentle came through to check on the machine and said the machine had a factory fault and could not fix nor open the machine and said that we might actual need a new one. He then proceeded taking picture of the washing machine and said he will return and till today 3 March 2024 there hasn’t been a call out to fix or replace the machine since it's still under warranty. On the 14th of February 2024 I called Makro to make a follow up and the same lady from Strubensvalley sent the following email:

Good day Can you kindly give us update regarding this policy. Customer said technician came 2 weeks back and he just took pictures. Please call customer for feedback, she’s expecting your call before end of business today.

The response I received on that day (14th January 2024) was as follows: Hi spares on order , once received will contact customer for repair .

Two weeks later (after the email response) and today is the 3rd March 2024 and NO ONE has been sent to fix the machine nor has anyone called to tell us what’s happening not even an apology for the delay ABSOLUTELY NOTHING. Should I receive a call from Makro it should be one to confirm the date of the call out or else they should NOT call me just like they haven’t contacted me in the past. VERY POOR service that has cost us a lot of money as we’ve now had to take our clothes to the laundry ever since. I I must say I am HIGHLY DISAPPOINTED and this is the second time getting POOR service from Makro in general!!!!!!!!!!!!!!!!