1 reviews | Active since May 2016

15 May 2016, 07:23

Makro Strubensvalley beyond pathetic

<p>How do you pay over R13000 For 2 items having to phone after Makro Strubensvalley to deliver. . Then they don't pitch on Mother's day not even phoning to let me know. Then the driver using 2 names... Makro knows him by 1 and he calls himself another. ..Ben and William and then begs me not to tell Makro as he will loose his job. Shame so I eventually received the fridge but no Weber...same story. Promised to come on a Sa****ay again ..no phone call and no pitch.Ben or William if you want to keep a job do your job!!!! Guess what...I had to phone AGAIN to follow up. I ddn't even sign the delivery note after receiving the fridge because I didn't receive all items. What a great Manager Roland for not even following up on that. You want people's money and support then give them the service. My mother's day was a sad disappointment thank you mighty Makro Strubensvalley for your disgusting service !!!!!!!</p>

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Replies (1)
Makro
Makro's reply16 May 2016, 09:49
Official
We sincerely apologize for your unfortunate experience, and would like to thank you for bringing this matter to our attention. Makro prides itself with great customer service and staff members dedicated to particular areas to better assist customers. Please rest assured that this matter is of utmost importance to us. In the interim we have also notified all the relevant personnel regarding your experience to raise awareness again and to prevent any recurrence of this nature. Regards Mmule Moropa