Makro Strubensvalley - Bad Customer Service and no Exchange or Record of Goods Purchased

We bought Blinds from the Makro Strubensvalley store on Sunday 22 March, Invoice 325 on 22/03/2020. We need to exchange 8 Blinds for the right sizes but the store is refusing to help us as a mistake was made from their side and there is no record in the system of the purchase.

We have the receipt, the products and there should be CCTV footage (which they are struggling to find as they are too busy). We have been told it is not “Makro’s (our)problem” in those words and we should just forget about the money we spent. What about their stock record are they just going to write this off at our expense?

This is an internal matter, and despite spending so much money at this Makro store we are not getting any support or assistance and are being forced to pay for internal record issues.

We have reported this to the Makro head office reference 772177. In a matter where so much money has been spent and more to be lost cannot be taken lightly on our side, especially with the bad way this has been handled from a Customer Service point of view.

We just need to exchange 8 blinds for the correct size, please assist instead of telling us it is not your problem and forcing your internal costs on us with no apology or accountability.

Thanks & Regards,

Pierre & Laura Heyns