1 reviews | Active since Apr 2018
Makro Strubensvalley
I have placed an online order on 21/04/20 to the amount of R2385 and paid for it online with my makro card. I had to phone them 4 times to get my order delivered. This order was only packed and delivered on 03/05/20. By this time some stock items were out of stock due to the fact that my order was packed late. On delivery I was presented with 2 invoices totaling R1706 and a motr stating that some items were put of stock. So I've paid R2385, received goods R1706. In other words they owe me a credit of R679. Now 7 weeks later I have still not received any form of credit on my account. I've emailed them about 8 times and spoke to them on the phone, yet still no credit. So I my eyes they've ****** R679 from me. Nobody bothers to try and help or solve my problem. Very poor online order system and customer care. Shame on them.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
