1 reviews | Active since Jun 2016
Makro Strubens Vally
I ordered for groceries online on the 22nd August , I’ve been calling them back and forth requesting for my order with no luck , I called online services and they said they would escothr matter with Makro strubens valley , after two escslations still nothing I eventually called the branch and when I soole to someone she told me the online dep needs to deal , I had to fight for her not to transfer me as my goods where at their shop, I literally stay. 12km away from them but their delivery takes more that 8 days ridiculous service , I eventually get told that my order has been given to value express and it would be delivered , but guess what value express tells me that they are fully booked????????? Both companies need to step up their game , it’s 2024 food diliveries in the same radius are being delivered in 1 hour you guys are taking 10days??????
I had requested for cancellation, it’s been days and my order still says in progress , I called on Sunday for feedback as everyone at makro is to busy to assist , the consultant called the logistics company and they couldn’t care to respond they don’t even respond to emails, this is extremely abusive as I want my order cancelled and refunded immediately, there is no ways that this process can be so painful. I one even bothers to provide feedback , perhaps my next step is the ombudsman
I had requested for cancellation, it’s been days and my order still says in progress , I called on Sunday for feedback as everyone at makro is to busy to assist , the consultant called the logistics company and they couldn’t care to respond they don’t even respond to emails, this is extremely abusive as I want my order cancelled and refunded immediately, there is no ways that this process can be so painful. I one even bothers to provide feedback , perhaps my next step is the ombudsman