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Rita Z

1 reviews | Active since Aug 2018

07 Dec 2020, 15:38

Makro Strubens Valley poor service delivery

I ordered a TL Zamar 4 PCE corner wicker set on the 29/11/2020. They noted delivery on the Tuesday but it only happened on the Wednesday (was told between 3pm - 4pm) but only happened after 5pm. They delivered the wrong item but I was not home to verify. I phoned them to advise them and they noted they would rectify today, I am trying to call them to confirm times and no answer. The store also does not answer.

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Replies (2)
Makro
Makro's reply07 Dec 2020, 15:56
Official
Good day Rita,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
RZ
Rita Z's update07 Dec 2020, 15:57
Reviewer Update
Appreciate your response.