MAKRO STRUBENS VALLEY & ONLINE - MULTIPLE EPIC FAILS

Ordered ~R10k with of goods 2 weeks ago online for my wife as an anniversary present as I was travelling abroad. Was guaranteed delivery by the 7th June. Full payment was taken immediately.

Order was split in two and the first items arrived within 3 days. The balance of the order (worth R7k) never arrived and have still not arrived.

Calls to the online call centre are laughable as I’m told my order cannot be dispatched as their online system does not track stock availability and so my order was held up because a tub of hot chocolate was not in stock ......Makro.....this is the 21st century ....surely you know what your stock holding is, surely your call centre can solve these mightily complex issues of non-delivery because your systems don’t know your own stock holding and then hold a R10k order for a R140 item.....everyone else gets it right to substitute/remove and/or call the customer or do you not really care.

Today is the 11th June, you are 4 days overdue with my order, no communication, no reference number for the formal complaint lodged and a call centre that cannot assist your customers as they cannot intervene in the process.

I have called more than a dozen times from abroad, sent emails (all unanswered) and have finally told my wife that her wedding anniversary gift is with Makro somewhere and can she please call them to follow up and find out exactly where.

First and last time I order online from Makro.

What a waste of time and effort!!