Makro Strubens Valley & Makro Call centre very bad customer service

I contacted Makro call centre to enquire about a product the gentlemen checked and the stock count and told me it is better to contact the store directly to just make sure it is not sold out. I tried 4 x to contact the store but the phone rings until it eventually cuts off. I called the contact center back and told them that Makro Strubensvalley just don't answer the phone I was told that there is noting they can do but direct tranfer me with which I got same result no answer I told the agent to get a supervisor involved upon which I was told to send an email complaint. How is this aloud that stores leave a phone unattended and when a customer complain who needs an answer now and not wanting to wait until an email is answerred? This is really pathetic customer service!