Makro Strubens Valley DISGUSTING SERVICE!

<p>My husband and I went to Makro Strubens Valley on Friday 16th June 2017 to buy a tumble dryer, we went straight up to one of the sales people on the floor of the appliance department and asked to be shown the Defy products. We chose a Defy tumble dryer and then went straight to pay for it at the Multimedia department and subsequently went to the Collections to collect our tumble dryer.</p> <p> </p> <p>Upon arrival we were asked by the security officer where our "TAX Invoice" was, as it was not stapled together with the other slips we had been given and the tumble dryer could not be released.</p> <p> </p> <p>All the original paperwork given to us had been stapled together by the cashier when we made payment.</p> <p> </p> <p>We had given the security officer exactly what the cashier at the Multimedia till had given us.</p> <p> </p> <p>The paperwork was also stamped by security as we left the store to drive around to collections, why were we not asked at this point for the Tax Invoice?</p> <p> </p> <p>Once we were informed at collections that the tumble dryer could not be released as there was no Tax Invoice, we requested that they contact the teller and ask where our Tax Invoice was.</p> <p> </p> <p>We were told to go back to the store and sort the matter out ourselves. No effort was being made at this department to help either, only excuses were being offered.</p> <p> </p> <p>We then drove all the way back to the store and went straight to the salesman who sold us the tumble dryer and asked him why had we not received any Tax Invoice?</p> <p> </p> <p>The salesman returned back to the cashier with me who originally rang up the item and gave us the slips.</p> <p> </p> <p>The cashier returned his questions with a stare of complete blankness and apathy, she made no attempt to answer, or even find the Invoice or even resolve the matter. </p> <p> </p> <p>At this point my husband requested that he be refunded as NOBODY seemed to know what happened with the Tax invoice.</p> <p> </p> <p>The manager arrived, did not even apologise to us for the inconvenience or even attempt to find out what had happened to the Tax Invoice, his attitude was on par with the cashiers, he just said, "give them their money back" and walked off. NO APOLOGY NOTHING!</p> <p> </p> <p>I find this service to be absolutely disgusting and the incompetence of the Makro staff is something that beggars belief. </p> <p> </p> <p>The problem is with the lady cashier.</p> <p> </p> <p>She did not print out our TAX Invoice and give it to us.</p> <p> </p> <p>NO ONE bothered to investigate the matter or reprimand the cashier for not doing her job properly.</p> <p> </p> <p>She caused tremendous trouble, inconvenience and stress to the situation that could have been resolved with a bit of effort for all parties involved, the managers behaviour was no better than that of his cashier.</p> <p> </p> <p> </p>