MAKRO STRUBENS VALLEY - BAD CUSTOMER SERVICE

On the 11th of November 2014,I bought an Electrolux Hoover from Makro Strubens Valley store. I only used this useless hoover for 2wks and it stopped working. I took the machine back to Makro with the warranty card only to be told by an unprofessional assistant that returns is only 7days. I asked to see the manager and they came up with all sorts of silly excuses. I left the hoover after several attempts to see the floor manager. After a month later was told to come and collect. After collecting, it never worked, I took it back again Makro said they will send it to Electrolux for repairs again. It came back for the 2nd time and still its not working. I paid R849 for that machine which I never enjoyed investing in. I'm very frustrated, I use a broom to clean my house, because I invested in a useless machine. Waste of money. Poor customer service from such big retail shop. They do not care at all. I have wasted fuel driving there 3 consecutive times and they couldn't resolve my problem. I don't recommend people to buy Electrolux. Poor product quality and waste of money. Better to buy brands that we grew up knowing. These funny upcoming names are Fong Kongs. Highly disappointed.