Makro strubbensvalley online order - Not reliable

Makro strubbensvalley - Online order customer service . I placed an orderline , received an email for collection - then on 2nd June I drove all the way to Makro strubbensvalley . I am working from home so I thought this will take less than 10minutes to collect. I got there , no queue . I waited for almost an hour for an order they could not find . I wasted a whole hour of my time for these bad service. I was very disappointed . I left my number, I'm still waiting for the call. They don't even bother to follow up on customers. "0" rating , they don't even a deserve a single star. I will not recommend this service to family and friends .