Makro Stores are ******!

#Makro @Makro #MakroOnline #Massmart Makro are ****** and *****! I bought a fridge on 11 July 2019, it was faulty, it had a dent and the door was skewed, did not close. These defects were reported on Monday, 15 July 2019 to the head office. I was advised that a call will be logged. After 24 hours of no response, I contacted the store and they told me that they will log in a call. It took them a week to call me back after I had advised that I want my refund, then they took another week to send the assessor. The assessor came and advised that the damages were latent damages and advised that such damages could have happened during packaging of the fridge. I later got a call from Makro four days later to be told that the technician in his report said the damages occurred when we transported the fridge from the store to my place of residence. I requested for the original report and I still have not received it. They are making this claim because they do not want to pay my refund they want to repair my fridge. How do you repair a band new fridge? I do not want their fridge, they should just pay me my money. These delay tactics are costing me money! What a bunch of ******!