1 reviews | Active since Jul 2019
MAKRO STORE CUSTOMER SERVICE NON EXISTING
I have been struggling with Makro since December 2018 I bought a "food processor" online, when i received it, it was not a food processor as advertised online. I took the machine in on the 27th of December 2018 to return it. I was told that the machine came from another vendor and they arranged for the vendor to collect the machine at my house at the latest 9th of January 2019. They never came to collect, I kept calling, and was told by numerous people they would follow up and let me know but never heard of them again. Eventually in June, someone send me a email that they cannot refund as it has been 6 months and they do not refund after 6 months. I returned it within weeks after purchase, stood at Makro Strubens Valley for 4 hours to sort it out (First with Customer services, then they send me to Lindo @ online purchases. They did not collect the machine as promised, even after I called monthly and then weekly. Today is the 2nd of July 2019, After many calls and many emails (first one mail a month, last 6 weeks I send a mail per week) STILL NO RESPONSE How ridiculous can customer service get?
Now they refuse to return it because they took 6 Months to respond.
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for your experience with our customer service and for the lack of feedback received. Please be advised that we will escalate this matter with our seller for urgent attention and as soon as we receive feedback, we will contact you.
We do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for your experience with our customer service and for the lack of feedback received. Please be advised that we will escalate this matter with our seller for urgent attention and as soon as we receive feedback, we will contact you.
We do humbly apologize for this inconvenience.
Kind Regards,
Makro Hellopeter Team
The collection was done on Friday 12/07/2019 - It took 7 Months, but thank you for that.
Unfortunately it seems Makro customer service has fallen into their old habits again, it has been over a month since collection, despite numerous emails asking for feedback, I again did not receive any feedback on the refund or status of the issue.
I sincerely hope it will not take another 7 months before I receive my refund
The collection was done on Friday 12/07/2019 - It took 7 Months, but thank you for that.
Unfortunately it seems Makro customer service has fallen into their old habits again, it has been over a month since collection, despite numerous emails asking for feedback, I again did not receive any feedback on the refund or status of the issue.
I sincerely hope it will not take another 7 months before I receive my refund
The collection was done on Friday 12 July 2019 - It took seven Months, but thank you for that.
Unfortunately it seems Makro customer service has fallen into their old habits again, it has been over a month since collection, despite numerous emails asking for feedback, I again did not receive any feedback on the refund or status of the issue.
I sincerely hope it will not take another seven months before I receive my refund
The collection was done on Friday 12 July 2019 - It took seven Months, but thank you for that.
Unfortunately it seems Makro customer service has fallen into their old habits again, it has been over a month since collection, despite numerous emails asking for feedback, I again did not receive any feedback on the refund or status of the issue.
I sincerely hope it will not take another seven months before I receive my refund