Makro Store Centurion - WORST EXPERIENCE

<p>I just had the worst experience at Makro Store Centurion. I have been a client of Makro for years and never had such a bad experience as today. I recently got a new FNB bank card, I do not carry cash with me and do all transactions per card. Last week when I visited Makro there was an issue at the till point as the Standard bank card machine didnt want to read my card when inserted in the bottom slot of the terminal, the lady at the cashier told me they are not allowed to swipe the card on the side of the machine BUT after numerous attempts at the bottom of the machine decided to swipe my card anyway and the transaction went through immediately. TODAY when I got there, the same problem persisted, so I informed the cashier that loast week the previous lady swiped my card and it went through, she continued to bend my card and kept trying at the bottom of the terminal to get the card to work. I got upset because she didnt listen to what I said and continued to bend my card in every direction possible. After the 8th attempt I asked her to please stop forcing the card and to call her Supervisor, the Supervisor got there and did exactly the same as the cashier (now I have been standing there for 10 minutes already) I explained to the Supervisor that the card does not work that way and that last week they assisted me by swiping the card, so why cant she do the same. She refused and said I must go draw money and come back to pay, which I refused to do. I asked her if they are showing away all their FNB clients with new cards because they refuse to swipe the cards, she couldnt answer me. Then she just looked at me dum struck when I asked her what we do next as I am the client who wish to pay for my goods but she doesnt want to help me, she couldnt answer me once again. So we had a staring game for about two minutes after which she again insisted I go draw money. This is ridiculous as they are losing clients this way. If the card terminals were not working (due to technical issues) I would have understood that they advise me to draw money, BUT purely because they refuse to assist me with swiping my card is ridiculous. I left the goods on the counter and left. This is really the worst I have been treated ever in a store and Makro of all places where I never had issues before. They are losing clients and money because their tellers and Supervisors refuse to assist you. </p>