MM
Maanda Mudau-Papi
1 reviews | Active since Mar 2019
26 Jan 2022, 13:12
Makro store
Ordered from makro in November they failed to deliver my order I asked for refund on the 11th December still up to today end of January they always coming up with stories, it's like they want you to end up giving up your money to them , call centre have no clue and when I ask them for their manager they can't assist either on that it's like they running a Forex school the way they handle issues.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
26 Jan 2022, 15:53Good Day Maanda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply26 Jan 2022, 15:53
Official
Good Day Maanda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will send the above complaint to senior management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards
Makro Hellopeter Team
Best regards,
MM
Maanda Mudau-Papi's updateReviewer Update
27 Jan 2022, 16:36Apologise for what it's been since beginning of December I been calling and sending emails and you struggling to refund me
MM
Maanda Mudau-Papi's update27 Jan 2022, 16:36
Reviewer Update
Apologise for what it's been since beginning of December I been calling and sending emails and you struggling to refund me