Makro stole myoney and didn't deliver or cancel my order

Order Cancellation#MAK***

I cancelled an order almost a month ago and have been following up on my refund ever since - NOW I JUST RECEIVED A CALL FROM DSV SAYING THEY WANT TO DELIVER THE CURTAINS, WHY IS THIS GOING SO BADLY!!?? FIX IT!!! I'M STILL WAITING FOR THE REFUND