MAKRO STOLE MY VOUCHER!!!!!!

MAKRO STOLE MY VOUCHER!!!!!!I received a "courtesy" voucher from Makro after Consumer Journalist Wendy Knowler intervened as I had still not received my refund two months after returning an item. In fact I did not even take possession of the item as when I went to collect it it was incorrect.

I stupidly purchased another item on Makro online and used the voucher as part payment.
Makro cancelled the order immediately - and is now refusing to reimburse me the voucher value because I did not purchase the voucher - which makes me wonder if this was the reason why they cancelled my order.

It also took MAKRO 28 days to refund me the amount paid by credit card on the 2nd order and NOT the 7-14 days that they falsely post on their website and in their emails.

If anyone else has had the same experience with MAKRO please DM me as I wish to collate all the evidence and submit to the Consumer Protection Commissioner because its time MAKRO is held accountable for its failure to adhere to legislation

Makro’s reply ***!!!!!!!!!!!!!!!!!!!!!

26 May 2025 at 16:45Hi Linda,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience.

We glad that your funds were refunded. SERIOUSLY!!!!!!!!!!!!!!!!!!????????????????????? No mention of the refusal to reinstate or refund me for the voucher used for an order THAT MAKRO CANCELLED!!!!!!!

We're truly sorry to hear about your experience.

Are you going to ignore the fact that MAKRO is refusing to reinstate or refund me for the voucher I used for the order THAT MAKRO CANCELLED????????????

I am not going to go away until I get the voucher reinstated or I get refunded the value of the voucher and will post on HelloPeter, Facebook and Twitter daily till I get what I am entitled to

As previously stated - I will post on HelloPeter,Facebook and Twitter every day until the voucher is reinstated or I am refunded the value.

I am not interested in your platitudes which I find quite nauseating.