Makro stole my money while retaining the goods on my cancelled order.

Makro has cheated me out of over R5k. Despite having sent numerous emails to every Makro customer contact address and talking to two different agents on two different occasions on the telephone, Makro has conveniently and quietly pocketed my money and packed the items on the order which I cancelled before collection back onto their shelves. They have even **********ly marked the items as collected by me against my account profile on their website. Utter *******! Makro celebrates its 49th birthday but runs on archaic technology and processes bolstered by *********** staff who are a lifetime away from the ecommerce age. I had this very experience with Makro in Feb 2019 and swore never to return. Seventeen months later thinking things must have improved, I'm dealing with the same nightmare over. Never again! This never happens with Takealot.com where I usually shop. Takealot has a sleek and smooth operation where they're able to painlessly and efficiently process order cancellations and refunds. Takealot is trustworthy and gets the job done right the first time. I demand that Makro management return the money Makro has ****** off me!