Makro stole my money.

I bought a Microsoft 365 package for R1000 which is meant to last for 12 months from Makro Crown mines. It only lasted for a month. I called Microsoft and they even sent an email clarifying that the system shows them that the product given to me is for a month. I went to Makro twice, I kept calling and writing emails and the a manager by the name of Shakier has been giving me empty promises. It’s been over 3 months waiting for feedback. I just want my money back. Microsoft and Makro will deal with each other.