Makro Stole my money

Makro stole my money. I bought a washing machine on the 27th of November 2021. I was advised by the online tool that delivery is expected between 5-7 days. On the 2nd day, the only tracker showed that the order is processing. I called after 5 days to ask why the order wasn't moving. The lady advised that they are processing and that the money reflected in their account 2 days after I made the purchase. Therefore instead of me expecting the machine on Saturday would arrive on Tuesday. Tuesday passed, the machine didn't arrive and no comms received from Makro. I was forced to write a nasty email of which 2 days after that a gentleman calls to say I can expect the machine to arrive on the 13th of December latest. It is now the 13th of December, I tried to call the number I was advised to use- the number did not go through and their tel:*** is also not going through. I have been patient and accommodating but what the hell. You have so many people working for you but the decency to notify your customers on delays. You are quick to take our money but slow to deliver. As a consumer, I am appalled by this. It is not fair. Stop advertising things you do not have just to get consumers to buy from you. You are burdening and inconveniencing us. Bring back my money and I will use another shop