Makro stole my money?

Makro is supposed to be responsible for my order. I placed the order in the 23rd of November. I still havent received it. It is the 22nd of December today.

Besides this, they CHARGE A delivery fee. Many other companies don't. Yet, they cannot even deliver my item. I have called over 20 times and even spoken to the courier company because apparently, I now work for makro and have to do their job for them. They have ****** my money and precious time. They have caused stress beyond belief. They have affected my festive vacation time as the item was meant to be used during my vacation. They dont care. I have emailed them. Posted on Facebook. No response from them.

The last hope for me after this is to make a case of theft. They really stole my money and delivered the poorest most atrocious service I have ever received in my entire life.

This is really sad. My profile says that the item has been delivered, however, this item was not the correct item. When I called them to inform them, they sent someone to fetch the item IMMEDIATELY. So why cant they just bring my item immediately especially because it says 7 days to deliver and they bbn have taken a month already with promises of the 7th of january. I cant believe a company can be this ***********. The staff dont do their duties and this company should receive what's coming to them, otherwise they will continue to do this.