MAKRO STOLE MONEY FROM ME

I placed my online order on 18 December 2024 via the Makro app on my smartphone. The order was confirmed & paid for. One item was not in stock so I was refunded for said item. However, when I received the balance of the order, one item was short-delivered. I had ordered & paid for a box of Koo Tomato Paste (30 x 50g sachets) but only 1 sachet was delivered. I phoned immediately & informed the call centre of the error. I was told that this would be rectified & the correct item would be dispatched. This never happened, & I have wasted countless hours of airtime now trying to get my money refunded as I had to purchase the tomato paste elsewhere. I phoned on 4/1/2025 & was given reference number ***. I followed up on 6/1/2025 & was given another reference number - ***. On 10/1/2025 I called again as I had still not received said refund. The same occurred on 17/1/2025. Eventually, when I phoned on 21/1/2025, the call centre managed to get a conference call with them, me & the Gqeberha branch online person. That call took place at 10h10 & I was assured that they would find out what was happening with the refund & get back to me by 10h30. I'm still waiting for that callback & still no money reflecting in my bank account. At this point I'm considering going to SAPS to lay a charge of theft. I'm at my wits end.