MAKRO STOLE FROM ME

I have placed an online order with Makro on the 26th November 2019. I was then instructed that my order will be delivered in two parts, part 1 which I have received. I am still awaiting on part 2 which is my Terrace Leisure Strelitzia Seat Pad which I have paid R 414.00 for. I have called them on the 2nd Dec Mon, 3rd Dec Tue, 4th Dec Wed, 5th Dec Thu & 6th Dec Fri & I have also messaged & emailed them to find out what is going on and why I have still not received my goods, but it seems no one can give me an answer only to be told that my issue will be escalated.

I asked that someone please contact me with more info, which I received no reply and I find this rather pathetic for a big company like Makro. They keep telling me that this issue will be escalated and have also assured me that someone will make contact with me shortly, and yet I wait. These guys advertise 2-5 Days expected delivery???? More like you pay us for something we don't have and we never return you money (Sounds like a good slogan for Makro “*****s”)

On the 6th Dec I was told that there is no stock and that I will be refunded bare in mind it is already the 19th Dec 2019 [24 days ago] I do not have my refund & nor do I have my goods! I have been practically calling and messaging them everyday since. I also have Facebook messaged, Hello Peter, Makro Boards Of Complaints, called & emailed…… And yet I still have not been refunded!!!

I called on the 18th Dec and was told again that my money will be paid back to me as they sent it to their finance department to be escalated and once again nothing transpired from this.

So yesterday I just had enough and I told them that I want my money today and I won’t be taking this escalating bull anymore I spoke to a guy named Richard Mokgotho and he assured me my money will be paid immediately into my account while we speak and that he will send me a proof of payment once this is done and guess what still nothing…... when I tried getting hold of him close of business yesterday he was just missing in action, how ironic I would say!!!!

I mean What the hell!!! What is there to escalate you have no stock and I paid you, which means you owe me.... It's not rocket science, more like ****************!