Makro Stokvel Account

i am disappointed and annoyed with service that i received from Makro. Last week Wednesday(18/06/2025). I've noticed on my Makro Stokvel Account R999 was deducted on my account based on the statement that they emailed to me. I Immediately send an email to the email address that is on their statement. I didnt receive any response on that email. On Monday(23/06/2025) i went to Makro Vaal to enquire. I was referred to Accounts department to get assistance. I was assisted by the Consultant his name is Monyadi which he was able to check and see what is the transcation for. On 16/05/2025 i made online purchase for Kenwood Airfryer, money was deducted on my Standard Bank account meaning was double charged. I transfer money every month on my stokvel account come November i just go to Makro accounts with proof of payments and my ID book then they will provide me with gift voucher loaded with the money i saved for me to purchase. I was told i can never make use of the Makro card that has my stokvel account number to do a purchase i must get gift voucher. To my surprise the transcation that was done on 16/05/2025 money was deducted on my std bank account and my Makro Stokvel account. Monyadi requested a screenshot of my bank statement showing the payment went through successfully when i was making the payment on 16/05/2025. He informed me his sending the escalation to relevant department to assist with adjustment till today i havent received any update regarding the complain including the email that i send on 18/06/2025. I want money to be refunded and that Stokvel account to be closed. I will ensure that i tell my friends and family who opened the Stokvel account to close them and never shop @ Makro because of the level of service i received from them.