1 reviews | Active since Dec 2014
Makro stocking inferior quality Polaroid products
We bought a Polaroid boom box from Makro on 29 October 2019 as a gift for my son's birthday in November. During the last 3 weeks of October 2020, the boom box was not coming on - we assumed that it needed to be fully charged. After which it came on , however, in the last week of October despite fully charging it, it went dead. By the time that we realised that there was something wrong with the boombox and found the purchase slip , the warranty had expired by 4 days. Makro refuse to send the boom box to Polaroid for repairs. It is very discouraging to note that these products only last as long as the guarantee despite that it cost us R1,400 of our hard earned cash. I now associate Polaroid with very poor quality & Makro for not exercising reasonable judgement in assessing this situation fairly.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
