BT
Bronwyn T

1 reviews | Active since Mar 2014

11 Feb 2016, 09:12

Makro - Stock & Management!!!

On the 4th February I placed an order for a Hisense double door fridge. I called to confirm that stock was available before doing my online purchase. I was told there was stock available. I placed my order and did the payment minutes apart. Only to be called to say that there is no stock and I must wait until the end of February. After numerous phone calls to get answers or find a substitute I was eventually met with the same story and told now its on its way and will be here latest Monday. I emailed to cancel and vented my disappointment only to receive an email confirmation stating my order is cancelled!!!! No email response regarding my disappointment or any form of response back, Just a big fat YOUR ORDER HAS BEEN CANCELLED.Where is the customer service and where is the store going out of its way to try and assist!!! I even went as far as asking for something similar! They couldnt even get that right!!! I would not have minded paying in a couple of hundreds to get a fridge similar!!! But was that option offered to me NO!!!!!!I will never recommend anyone to Makro, the service is shocking as well as the attitude of the manager she made no effort whatsoever into this matter

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Replies (1)
Makro
Makro's reply12 Feb 2016, 16:49
Official
Hello Bronwyndu,

Thank you for taking time to raise your dissatisfaction.

Please accept our sincerest apologies for the delay and inconvenience that has been experienced.

I believe our General Merchandise Manager ( Peter Winkworth) has been in contact with you and all issues raise with us has been resolved

We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.


Regards
Mmule Moropa