Makro still refuses to resolve broken appliance issue...

By 5 JUNE 2021, my broken fridge is still standing in my kitchen, and Makro has still not managed to resolve the problem. They have attampted to fix it twice by replacing the motor. The Defy agent sent to assess the fridge did not do anything... Makro now appears to expect Defy to deal with my problem. And I am being kept in the dark as to when this issue will be resolved. The 'Makro Support Team' have not been of any assistance at all. It has been more than one month since I had to buy a new fridge/freezer, and since Makro had been informed of the problem.