Makro still not has given feedback in over a week

Makro,

I have always heard that your service is pathetic, I am unfortunately experiencing it first hand, with your call centre people that always tell me that the matter has been escalated.

I have just gotten off a 19 minutes call (my expense) with 2 different call centre agent, the first one was Unathi, who rudely dropped off the call on me, and the 2nd one was Molefe reference GE0I, who said he escalated the matter to Asanda Maka, supervisor who will also escalate the matter. I am tired of my matter being escalated, can I please get my item back, I want it back not later than the 31th

You have just proven yourself that the above statement that " We take all our customer requests seriously and assure you that this matter will be our priority.

Our team is working on this matter and following up, we will revert back as soon as we receive feedback. " its all a lie

My daughter warned me not to buy anything on line as your service is the worst.