Makro still ignoring my complaint after 17 days!!!!!!!

I had placed an order online on Makro and firstly the order was delivered in bits and pieces,then the Stove that was order can in faulty,i have called makro and received ref number and i was told that the store which dispatched the item was Makro Germiston and they will call me back within 48 hours to let me know if they will come collect or repair the stove and this was on the 12.02.2020 and today is the 17.02.2020 and still no feedback.i have been calling the makro help line and i am told that the matter was escalated to the store and now its 16h10 and still no call received from the store whatsoever!!! on the 18.02.2020 i recieved a call from a lady called Nozy ,she said she was from Makro Alberton ,she said that the supplier will get someone to go look at the stove,then 5min after she spoke to me she called my mother and asked for a CP number ,my concern is why she will call someone else after speaking to me 5min prior.I then called Makro back and appearantly she was out on lunch.she then called me back @16h30 and she gave me ref 165072 and said a Tech will go through to my mother's house within 24 hours.On the 19.02.2020 male consultant from Makro gave me a call around 08h30 in the morning and i inform the person that my mum had the stove installed.he informed me that if the stove is installed without a CP then Makro will not assist.he then promised that he will call me back to give me an update and today its the 20.02.2020 and still no call. My concern is that the stove had a fault when it was delivered and Makro did not inform me that if their ITEM had a Fault upon delivery they will Push the blame to other people instead of them taking accountability and exchanging the ITEM or refunding the client.This is very disappointing and I want my money back so that i can go buy a stove . after logging the review on Makro called me on the 21.02.2020 and an individual by the name of Zweli said he will follow-up with the store and he will communicate with me directly going forward. On the 24th I received a call from Ashley as well giving me an update that the store is busy and if the whirlpool technician called or came to look at the stove, when I informed her that no one called or arranged anything with me regarding the stove. She promised me that she will call the store and she does not know when I will receive feedback or resolution from makro, when I told her that I need concrete dates she could not provide me with that. However she called me on the 26.02.2020 to tell me that I must expect a call from the store within 24 hours but its been over 48hours and today is the 28.02.2020 and still no call or resolution from the Makro stores. So I want to know it takes Makro over 15days to assist one of their clients!!!!!!!!!!!