Makro still has not bothered to respond more than 2 months later!

Hello Makro Hellopeter team, Thank you firstly for your sincere concern and for promising to resolve the matter, my concerns and escalate the bad service I received. I would however, like to inform you that up to today, once again this matter is NOT resolved! I was called by a deliveries manager by the name of Temba after my complaint who seems to have been more interested in finding details that have nothing to do with me as a customer about whether or not my goods should be replaced or not rather than delivering my goods, which I fully have a right to and especially because that was Makro's promise to me. I also had to give this manager details of the driver/delivery person. The deliveries manager is clearly not informed enough and rather getting details from the customer rather than doing his own investigation. Allow me get to the worst part of why my delivery is still not with me; The delivery people eventually arrive at my place with the new goods, bring my new washing machine up to my apartment, begin to install the machine until I hear a noise against the side of the unit. I proceeded to ask them to stop and check the machine because I was concerned that it was damaged. One of the gentlemen seemed agitated and impatient because I expressed concern of damage now again to the new machine and he made me feel intimidated. I proceeded to ask him to please pull out the machine again (which was at that point only half way in) to see if there was damage. He compained about taking the machine out and made me feel like I shouldn't be asking him to do that. He also said to me that if he pulls out the machine and there is a dent then its going to be his fault (as if he new there was damage). He eventually but reluctantly removed the machine and I examined the machine carefully and found scratch makes and a deeper dent mark and scratch. The gentlemen insisted that there is no scratch and proceeded to phone his manager Temba speaking in a different language to English in my presence and seemed quite hostile complaining to the person on the other side of the line in my presence about that I say there is a dent and there is no dent according to him. When he got off the phone I asked him why he says to his colleague/manager that there is no dent or scratch when there is and he did not give me a straight answer even after I showed him the dent and scratch on the machine. The two deliverymen eventually took out the new machine which was now a second one damaged and I kindly asked them if they are now going to leave the old other damaged one with me, which they did and placed the other machine back. He then said to me he is not going to place the new fridge (which was still on the lorry) and take out the one I had because it does not make sense to only give me one of the new items(meaning the fridge) seeing as they will have to take back the machine they brought. I asked if they will be coming back with another machine for me (the same day) and they said no and that they will have to order a new one. I asked for them to then ask Temba to phone me (being upset about this still unresolved issue and now more damaged caused), and up to today 2 weeks later NOBODY from Makro has phoned me or escalated this, not even a manager has phoned me to arrange another delivery. MAKRO, when do you plan to deliver my new goods. Once again you have messed up and made this situation even worse! How long must a customer wait for you and how many more equipment will be damaged before you I can be at peace and finally use my own new undamaged equipment that I bought from you in addition to your expensive maksure guarantees/warantees? I hope that this matter now gets to your highest level of management and is finally resolved!