SB
Stephan B

1 reviews | Active since Dec 2015

10 Dec 2018, 10:38

Makro still don't know what they are doing. Don't buy online. Save yourself a lot of frustration

Well done to Makro, as they still dont know what they are doing. Purchased online on the 21st of November. Followed up on 26 & 27 November to find out where in the process they are, as I had put in a day's leave on 28 November to go and collect. When I got to the Pietermaritzburg branch, they ensured me that they will arrange free delivery of the goods to Estcourt. Got 2 phonecalls on the 5 December, notifying me to collect the items. I informed them that I was promised free delivery. They said they would get back to me. NOTHING. Phoned again on 6 December, NOTHING. On the 7th they promised me that they will deliver Monday, the 10th, which is today. I got a call at 10:30am, informing me that delivery will NOT take place today as promised, but will now be on Wednesday the 12th December. My word of advice to any future customers of Makro is to NOT BUY ONLINE. Do NOT fall for their advertising. DO NOT ORDER ONLINE. Go to a branch, and if the item is NOT available, shop elsewhere.

0
Replies (2)
SB
Stephan B's update12 Dec 2018, 12:58
Reviewer Update
Nice to see that there are 61 complaints without ANY response received since 9 December. WELL DONE MAKRO. YOU ARE DOING A BRILLIANT JOB TO DISSAPPOINT YOUR CUSTOMERS
Makro
Makro's reply13 Dec 2018, 11:25
Official
Thank you for your post.  Your complaint has been escalated through to our follow up team so that they can assist with regards to the above matter. They will be in touch with you.
 
Regards
Makro Team