Makro *****s money from their customer

I placed an online order with Makro on 16 March 2020. My order consisted of both cool drinks / water and alcoholic beverages. I received only a partial delivery, and goods to the value of ZAR1860.00 are, to date, still outstanding.

Whilst I understand that, due to the lockdown, no alcoholic beverages were allowed to be delivered, I have repeatedly sent emails (NINE!!! in total) to the Customer Care Department, requesting that my monies be refunded. The first few emails were acknowledged and a generic answer sent back. However, the last emails have all been left unanswered and ignored.

I also contacted Makro via their Facebook Messenger option, where my message was read and acknowledged. However, no replies have been received through this channel either.

I have begged and pleaded with Makro to refund my ZAR1860, with no communication from Makro side, no acknowledgment, no answers.

I have now come to the end of my patience, Makro has willfully kept my money and have chosen to ignore my emails and messages. I consider this theft, my hard earned money ****** from me.

It has been 3 months since I made payment for the online order, 3 months worth of emails, communication, failed attempts. 3 months of Makro refusing to refund my money.

I will now be contacting the Consumer Protection Ombudsman, to further investigate the theft of my money.