1 reviews | Active since Oct 2017
MAKRO *****S MONEY AND DOESN'T DELIVER PAID FOR GOODS!
I placed an order on Makro's website for a simple desk. It showed the stock level as InStock so I ordered it on 20th June with an expected delivery date of 11 July. I have received no update or any follow up from Makro so I called in on Monday 22 July to get an update. They could not assist me because systems were `slow` so they said they will call me back later. I had no response till today (24 July) so i called in again only to be told that there is no stock. After waiting for over 1 month I am told now that there is no stock. I paid online immediately and they don't bother to follow up with the order and let me know that there is no stock? pathetic service. there website lies with stock levels. DO NOT TRUST THEM. THEY TAKE YOUR MONEY IMMEDIATELY BUT DON'T BOTHER TO SEND YOU YOUR PAID FOR GOODS OR EVEN CONTACT YOU TO LET YOU KNOW THAT THERE IS NO STOCK! After over a month of waiting, `no stock` is NOT an excuse! And the only reason they told me is because I CALLED THEM! If I did not call them they would have kept my money and not delivered any goods to me. THAT IS *****ING! Absolutely pathetic service!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We do understand your frustration and have made a note to our suppliers that they should provide stock as soon as possible. We understand you advised against the cancellation and requested we hold the order until stock is received.
We will follow up with our suppliers and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We do understand your frustration and have made a note to our suppliers that they should provide stock as soon as possible. We understand you advised against the cancellation and requested we hold the order until stock is received.
We will follow up with our suppliers and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
