Makro *****s Again & Again. DO NOT trust Makro Centurion

Second complaint about Makro Centurion, the previous complaint they apologised with a R500 gift card, this time I just want my money back that they stole. Purchased headphones here, 2 different sales people on 2 separate days regarding an aux cable, they assured me that the headphones had an aux cable. Upon opening the box at home, well, as the box stated, no damn aux cable. The Bluetooth was terrible too. I then returned the goods, & they absolutely refused to return the money back into my card. I am now left owing my company the cost of the headphones & no headphones. There is such miscommunication between staff & managers. I asked to speak to a manager (they told me they had requested a manager by the name of John to speak to me), waited forever, then finally went to look for John myself. When I found him he was on the phone with a supplier & shouting at them beyond belief, appalling how they treat their suppliers, perhaps I should treat them the same way. When I did get a chance to speak to him, he didn’t have a clue of what I was talking about, turns out that the salesperson didn’t even call him? What the FFFFFFFFFFFFFFF is going on in this store? Please guys, just give my money back already!!!