1 reviews | Active since Mar 2021
Makro *****ing through interest
I have an account with Marko. I resigned my job and my debit order bounced due to insufficient funds. I paid the account EFT and made 12 payments in the last 10 months and paid the account in full. From June 2020 I have been struggling with that they recognize the payments. They are pathetic. RCS claims it takes 3 hours to get an email!!! And when they do receive it, they do not allocate it to my account. I have been handed over for a fully paid up account!!! I have wasted around R350 in airtime as well as 1 Gb of data just to get them to recognize the payment and add back the interest! I am so disappointed in this system! I even went into a store and asked them to send the proof of payments to the correct person!! Why!???
I am still struggling to get my statement updated with the proof of payments!!!!! WHY????
This is unacceptable!! Please help me to just get the statement updated with the proof of payments!!!!!! IT has been 10 MONTHS!!! 10 MONTHS!!!
NO REPLY WITHIN 48 HOURS! IT HAS BEEN 5 DAYS!!!
I am still struggling to get my statement updated with the proof of payments!!!!! WHY????
This is unacceptable!! Please help me to just get the statement updated with the proof of payments!!!!!! IT has been 10 MONTHS!!! 10 MONTHS!!!
NO REPLY WITHIN 48 HOURS! IT HAS BEEN 5 DAYS!!!
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team