MAKRO *****ING REFUND MONEY (REF MAK***)

On 7 March, Makro collected faulty Earphones (I have ordered online). On 10 March they sent me an invoice for a refund. Today is the 29th of March, and I have still not received my refund????????? I have been waiting 19 days!!!!

In other words, Makro is *****ING from me, because they don't refund me, and they are in possession of the earphones, without ANY response!! When I phone the contact center, NO ONE can give me answers!!!!????

Somewhere ***** is happening, because an invoice is created and sent to me, but the payment is not reflecting in my bank account????

Otto Myeni and Katlego Masako spoke to me on 10 March and arranged the refund, can they URGENTLY contact me, because I am now going to report this to the OMBUDSMAN - this is the MOST PATHETIC SERVICE I HAVE EVER ENCOUNTER AND WILL NEVER SHOP FROM MAKRO AGAIN!!!