Makro *****ing my money for a purchase made online and did not deliver the goods.

I made an online purchase on the 30 April 2020. I also made several other online purchases after this date. On the 9th of May I received the latter orders but not the package ordered on the 30 April. When I enquired I was told Makro did not receive my payment, however the payment was received and banked by Makro after confirming with my bank. Since then after sending several emails I have had no feedback from Makro and I am now to believe Makro stole my money. This gives me no option to proceed with a case of theft against Makro seeing that I do have all the evidence on hand.

It seems there is no leadership in Makro, I have requested in all my mails that a senior manager call me but to date I have received no call. This is shocking that we as customers spent so much money at Makro and this is the way we are treated.