Makro stay away!

Absolutely disgusting service from Makro Online and Support Teams.

I purchased a washing machine from the online store on the 31st of Jan 2026 and the “expected” delivery date was the 6th of Feb 2026. Today I am still waiting for it to arrive and it’s the 10th. No communication from Makro about the delay, multiple follow ups MADE BY ME! I am getting close to No support for a purchase I made.

Called the center and trust me they beyond ***********, spoke to lady by the name Of Nelisiwe, not exactly sure why she is part of the team. No help at all.

Watsapp support channels are ridiculous and a waste of time, spoke to multiple agents all saying this matter will be escalated to correct department. Radio Silence for 5 hours before you get a reply that does not help.

I would not recommend Makro unless you want stress, dissatisfaction, frustration, disappointment, poor customer service.

This will probably get ignored by Makro because they do not care about customers but I hope it helps someone out there, who is considering using this service. Think again.