1 reviews | Active since Nov 2017
Makro staff not only arrogant but unfortunately also ***********.
Sivuyile Seyothlilla from MAKRO: Good day Mthokozisi,
We cannot credit your unit as it is nine months old, we can only credit if the supplier advises so, and our supplier is currently repairing the unit.
Please refer to the terms and conditions as we have to first preform the assessment before any formal decision can be made, please return the unit to the store so the assessment can be booked.
Mthokozisi Former customer: How can you acknowledge that the phone is at your supplier and still ask me to return it to the store? Its clear nobody knows whats going on with my phone, nobody cares about the customers rights and fact that they've spent money, the most important thing though is to point customers to terms and conditions that have been "approved" by the "Consumer Protection Act" I want my money back or a phone that works immediately!!!!
Thank you for reaching out to us.
Kindly be advised that you will receive a call from one of our supervisors to provide feedback from our store as your cell phone is currently being assessed and repaid as per our policy.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Kindly be advised that you will receive a call from one of our supervisors to provide feedback from our store as your cell phone is currently being assessed and repaid as per our policy.
Kind Regards,
Makro Hellopeter Team
Your supervisor at Woodmead who runs the returns and repairs department Aubrey Radebe isn't going to help much, if that's your last line of defense you've got something else coming, Aubrey never calls back, he never has straight answers, hes just as good as the person who told me I need to return the unit to the store when its been there for more than a week. Your policies are absolutely invalid if you cant deliver the foundation those policies are build on!! I want my phone fixed immediately or my money back!
Your supervisor at Woodmead who runs the returns and repairs department Aubrey Radebe isn't going to help much, if that's your last line of defense you've got something else coming, Aubrey never calls back, he never has straight answers, hes just as good as the person who told me I need to return the unit to the store when its been there for more than a week. Your policies are absolutely invalid if you cant deliver the foundation those policies are build on!! I want my phone fixed immediately or my money back!