Makro staff is very unhelpful both call Centre and makro springfield park

I am currently experiencing problems with makro customer care line. I have recently paid R500 by mistake into the makro account but I do not own a makro account I own a rcs account, and this money is in makro account and non of the people are able to assist me they make me wait hours on the line for talking to people in the call Centre. Unfortunately these people keep making me hold the line and no one is helping me. I did phone standard bank and they informed me to contact Makro directly cause the money was put into makro account. And I do have proof, but I do not have a makro account. So I would appreciate if makro can refund my money.

It was a human error that the money went into makro account instead of the rcs account.