Makro staff have absconded

I bought appliances from Makro C --- A---P --- E- ---- G ---- A --- T -----E on the 14th November and had instructed the staff to deliver my items on the 28th November, which was yesterday

They assured me of that and today, 29th November there is still no delivery. I have been on hold for 2 hours on their phone to their store as well as their customer care number AND also trying to contact them on w/app and no satisfactory response as they have such poor servicing

When will my items be delivered? Did the staff forget? Did they take my items for themselves

I need these by the weekend and there's no explanation, response or anhy acknowledgement from any of the Makro contact lines